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Home Resources Frequently Asked Questions

What devices will run webOS?

The first device to run webOS will be the Palm Pre. Palm has indicated that this is the first of many devices that will run the OS. The Palm Pixi is their second webOS device, designed as a follow-up to the Palm Centro. (For speculation on future devices, head over to the webOS speculation page).



What is webOS?

palm webOS is an embedded operating system developed by Palm, Inc. used in the Pre, the Pixi, and a range of devices yet to be released. It replaces Palm OS and Windows Mobile as the sole platform used by Palm.



What is Mojo?

Mojo is "an application framework based on the HTML5, CSS, and JavaScript standards".  Applications built with Mojo "are installed and run directly on the device at native speeds and have access to a wide range of device services".  See developer.palm.com for additional information about Mojo.

While Mojo should be sufficient for developing a wide range of applications, other graphics-intensive programs such as games would probably require a lower-level webOS API.  There has been some speculation that Palm will release a second API that enables developers to access the hardware more directly for these types of applications.



How do I set up the webOS Mojo SDK and development environment?

For more information on setting up the Mojo SDK and development environment, you can check out various webOS resources to the left, discuss the SDK in the forums, or visit the webOS tutorial section covering a variety of topics.



Where can I download the Mojo SDK?

The latest version of the Mojo SDK is available for download from Palm's official webOS developer site, webOSdev.


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What are the system requirements for the Mojo SDK?

The Mojo SDK is compatible with Mac, Windows (32-bit and 64-bit) and Linux systems.



Where can I find webOS/Mojo tutorials?

You can find tutorials in our tutorials section.  If we find other tutorials on the net, they will be linked here.  (If you have tutorials that you would like linked here, please contact us!)



How do I take screenshots on the Pre?

To take a screenshot on the Pre, simply press [Orange key] + Sym + P.  The image will then show up in the Photos application under "screencaptures".



Where can I download a webOS image (of the Pre)?

Palm provides a zipped webOS image of the Pre on their website to Pre owners. Simply type in your Pre's serial number, download the file and unzip it. (You may have to change the file's extension to .zip.)


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How do I delete an item from the Pre launcher?

To easily delete unwanted programs from the launcher, hold down the orange keyboard button and tap the item you would like to remove. Note that programs that came with the Pre cannot be deleted.



How do I perform a soft reset on the Pre?

To perform a soft-reset your Pre, hold down the power button while toggling the ringer switch three times. As alternatives, you can press and hold the "Orange", "Sym", and "R" keys simultaneously to reboot, remove the battery and wait 10 seconds, or tap device info --> phone reset options --> "restart" on your device.



I only got a quick start guide with my Pre. Where is the full user manual?

The full 344-page manual, or user guide, for the Palm Pre can be downloaded from the Support section on the Palm website. Click here to download the user guide directly.



Where can I get a ROM image of the Pre?

Palm has a program called the webOS Reset Doctor, which is used to recover from critical system errors on your Pre. A full ROM image of the Pre is located in the resources folder. Download it here.



How can I improve the battery life on my Pre?

There are several ways to get the most battery life from your Pre. Below are a few helpful tips:

  • Turn off GPS: If you don't frequently use GPS, go into location preferences and turn it off when not needed.
  • Turn off bluetooth: Bluetooth usually drains battery faster than normal, so turn it off to maximize runtime.
  • Close apps: Having many apps open, especially third-party ones, can potentially contribute to battery drain. Flick them away when you don't need them.
  • Perform a soft reset: Like any device, a soft-reset can work wonders, especially after extended usage. Hold the power button down while toggling the ringer switch three times.
  • Find a better signal: With a poor signal, the Pre has been known to drain battery trying to hold a good connection. If possible, move to a room with a better signal.
  • Log out of IM / Exit Hotmail: In early units, this has been known to have a negative effect on battery life. Log out of IM and close hotmail when not in use.
  • Use Wifi or turn it off: In areas of lower coverage, use Wifi if possible to save a poor 3G signal from draining battery (and to increase speed). When 3G coverage is strong, turn Wifi off.
  • Carry a spare battery and car charger: If you still need more battery life for extended trips, consider an extra Palm Pre battery or car charger from the Palm store.

To check your battery life, either tap the small battery icon in the status bar, or tap directly below the earpiece.



The gestures in webOS are different than the iPhone. Where can I learn the Pre gestures?

Palm has a gestures help site which should be useful to learn all the new gestures utilized on the Pre.



How do I perform a hard reset on the Pre?

To erase all the data from your device or restore it to factory settings, you have several options:

Option 1: Simple hard reset

This can be performed on the Palm Pre by going into Device Info --> Phone Reset Options and tapping the "Full Erase" option. You may want to do this if, for example, you are giving your phone to someone else. Step-by-step:

  1. Open Device Info
  2. Tap Phone Reset Options
  3. Tap Full Erase twice (NOTE: You must still manually delete installed apps, as they reappear after a full erase)
  4. If desired, sign back into your Palm profile on the phone to restore your Palm profile data.

Option 2: Remote hard reset

This can be performed from your Palm profile online and clicking the option to "wipe device". You may need to do this if, for instance, you forgot your password to unlock the screen. Step-by-step:

  1. On your computer, go to palm.com/support
  2. Enter your Palm profile email address and password.
  3. Click Wipe Device to remotely reset your phone.
  4. Turn on your phone and sign into your existing Palm profile to restore backed-up data, applications, and online accounts (e.g. Google, MS Exchange).

Option 3: The webOS Doctor

This is a special recovery tool (software) to restore your Sprint Palm Pre to factory specifications, for example in more serious cases where your phone is unresponsive or frozen. Step-by-step:

  1. Download the latest webOS Doctor here
  2. Start the webOS Doctor; it will now guide you through the recovery process*
  3. When the Reset Complete screen appears, click "Done".
  4. Wait a few minutes for your phone to reset. You may now log into your Palm profile to restore backed-up information.

*It is recommended to charge your battery before attempting, use the official USB cable and do not disconnect during the procedure.

If you only want to soft reset your device (keep your data), you have the following options:

  • Tap the "Restart" button in Device Info --> Phone Reset Options.
  • Slide out the keyboard and hold the "Orange", "Sym", and "R" keys for several seconds to reboot the Palm Pre. This is similar to CTRL + ALT + DEL on a PC.
  • Hold the power button and cycle the ringer button on/off several times.
  • Remove the battery and wait 10 seconds before re-inserting and turn back on the device.